The Art of Negotiation: Win Deals with Confidence

Develop the skills to negotiate with confidence and achieve win-win outcomes. This training covers strategies for persuasion, active listening, and conflict resolution to help you secure better deals and build stronger relationships.

Course Overview:

This “Art of Negotiation” workshop uses the proven negotiation techniques from Chris Voss’s best-selling book Never Split the Difference to teach participants the psychological strategies and high-stakes negotiation tactics used by FBI hostage negotiators. By applying these methods, individuals can enhance their ability to influence, persuade, and reach favorable agreements in both personal and professional settings.

Participants will learn how to effectively negotiate in challenging situations, build rapport quickly, and use powerful psychological tools to get the best possible outcome
The workshop draws on Chris Voss’s techniques such as tactical empathy, calibrated questions, and the “Accusation Audit” to empower individuals to negotiate with confidence, creativity, and precision.

Learning Outcomes

By the end of this course, participants will be able to:

  • Master Tactical Empathy
  • Utilize the Power of Calibrated Questions
  • Negotiate with Emotional Intelligence
  • Apply the “Accusation Audit” Technique
  • Master the “Mirroring” and “Labeling” Techniques
  • Understand the Importance of “No” and “Fair”
  • Leverage the “Black Swan” Strategy
  • Mindfulness and Emotional Regulation

Methodology:

The workshop is built around a mix of real-world examples, interactive role-plays, case studies, and practical exercises based on the best-selling book Never Split the Difference and more global best practices.

.01

Live Role-Playing Scenarios

.02

Case studies

.03

Group Discussions

Who Should Attend?

This course is designed for Senior executives, Entrepreneurs and startup founders, personnel involved in business, pricing or contract negotiations, HR professionals. This course is not just about negotiation skills but covers communication skills as a whole so is recommended for anyone who is in a customer facing role.
Duration: 2 Days

Real Feedbacks From Our Clients

Marshal training trainers are extremely helpful and knowledgeable. They led us through the course objectives and made sure we had a full understanding. They always keep the course interesting the entire way through and are always a joy to learn from. Thank you also, Karen, for assisting and arranging all our training requirements.

- Shekinah Pama

We have been using the MFSTC services for the last few years and believe they are one of the best supplier in the market. They have a professional team that provides you effective solution for your business needs in a prompt manner.

Their trainers are well qualified and carry out engaging and practical based trainings which is required to meet the industry standards.

We highly recommend recommending other customers to use their services.

- Hammad Amin

We’ve been working with Marshal Training since 2018 and have always been impressed by their professionalism and training quality. Their programs—like Confined Space, First Aid, Fire Fighting, and H2S—have greatly improved safety and compliance across our teams. The trainers are knowledgeable and communicate effectively with our diverse workforce. A special thanks to Ms. Karen Angeles for her continued support, responsiveness, and smooth coordination. We truly value this partnership.

- Renny Thomas

I recently completed the online scaffolding training with Marshal, and I was thoroughly impressed. The course was clear, professional, and straight to the point, covering all the essential topics without any unnecessary fluff. Marshal’s team demonstrated a high level of expertise and professionalism throughout. I would definitely recommend this training to anyone looking to strengthen their
knowledge and skills in scaffolding safety and best practices.

- Christo Du Toit

Master the Art of Negotiation – Enroll Today!

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