Conflict Resolution: Navigate Challenges with Confidence

Turn workplace conflicts into opportunities for growth. Our Conflict Resolution training equips you with essential skills to manage disputes, foster collaboration, and achieve positive outcomes through effective communication and negotiation.

Course Overview:

In any organization, crucial conversations—those high-stakes interactions where emotions run high and opinions differ—are inevitable. The ability to handle these conversations with confidence, tact, and diplomacy is crucial for maintaining healthy relationships, resolving conflicts, and achieving positive outcomes. This course is based on the book “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler, offering practical tools and techniques for managing these conversations effectively.
Participants will learn how to stay calm under pressure, create safe environments for dialogue, and turn potentially destructive conversations into opportunities for understanding and collaboration. Through role-playing, real-world scenarios, and group discussions, this course provides participants with the necessary skills to manage conflicts, deliver tough feedback, and navigate sensitive situations with ease and professionalism.

Learning Outcomes

By the end of this course, participants will be able to:

  • Understand the Importance of Crucial Conversations
  • Master the STATE Technique for High-Stakes Conversations
  • Create a Safe Environment for Dialogue
  • Understand the Role of Silence and Violence in Conversations
  • Listen Actively and Empathetically
  • Hold Others Accountable While Preserving Relationships
  • Find Win-Win Solutions Through Dialogue

Methodology

The course utilizes a highly interactive approach, including

.01

Role-Playing and Simulations

to practice handling real-world high-stakes conversations.

.02

Case Studies

of successful conflict resolution in challenging scenarios.

.03

Reflection Exercises

to assess personal communication styles and areas for improvement.

.04

Group Discussions

to share insights and discuss best practices for applying the techniques.

Who Should Attend?

This course is ideal for managers, leaders, HR professionals, customer service representatives, and anyone who regularly engages in difficult or sensitive conversations It’s particularly valuable for those who wish to build stronger relationships and foster a more collaborative, open work environment.
Duration: 1 Days

Real Feedbacks From Our Clients

Marshal training trainers are extremely helpful and knowledgeable. They led us through the course objectives and made sure we had a full understanding. They always keep the course interesting the entire way through and are always a joy to learn from. Thank you also, Karen, for assisting and arranging all our training requirements.

- Shekinah Pama

We have been using the MFSTC services for the last few years and believe they are one of the best supplier in the market. They have a professional team that provides you effective solution for your business needs in a prompt manner.

Their trainers are well qualified and carry out engaging and practical based trainings which is required to meet the industry standards.

We highly recommend recommending other customers to use their services.

- Hammad Amin

We’ve been working with Marshal Training since 2018 and have always been impressed by their professionalism and training quality. Their programs—like Confined Space, First Aid, Fire Fighting, and H2S—have greatly improved safety and compliance across our teams. The trainers are knowledgeable and communicate effectively with our diverse workforce. A special thanks to Ms. Karen Angeles for her continued support, responsiveness, and smooth coordination. We truly value this partnership.

- Renny Thomas

I recently completed the online scaffolding training with Marshal, and I was thoroughly impressed. The course was clear, professional, and straight to the point, covering all the essential topics without any unnecessary fluff. Marshal’s team demonstrated a high level of expertise and professionalism throughout. I would definitely recommend this training to anyone looking to strengthen their
knowledge and skills in scaffolding safety and best practices.

- Christo Du Toit

Resolve Conflicts Effectively – Enroll Now!

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