Resilience, Response & Recovery for Modern Workplaces

Make confident, strategic decisions that drive success. Our Business Decision Making training equips you with critical thinking, problem-solving, and analytical skills to navigate complex challenges and make informed choices with impact.

Course Overview:

This two-day workshop empowers professionals to prepare for, respond to, and recover from a wide range of workplace crises. From IT disruptions and natural disasters to job site incidents and office-based emergencies, participants will gain practical tools to safeguard operations, protect personnel, and maintain business continuity. The training emphasizes proactive planning, cross-functional coordination, and confident leadership, essential for navigating today’s unpredictable risk landscape.

Applicable across sectors including corporate offices, field operations, warehouses, healthcare, education, hospitality, logistics, and government.

Learning Outcomes

  • Identify and assess crisis types relevant to modern workplaces (e.g., IT outages, fires, floods, workplace violence, hazardous material exposure, reputational threats)
  • Communicate effectively with internal teams, external partners, and the public
  • Develop and implement a crisis response and business continuity plan
  • Coordinate cross-functional response using the Incident Command System (ICS)
  • Apply structured decision-making and leadership during high-pressure situations
  • Support employee wellbeing during and after a crisis
  • Conduct post-crisis evaluations and integrate lessons learned into future planning
  • Strengthen organizational resilience through proactive risk mitigation and
    scenario planning

Methodology

This training is based on scenario-driven learning and practical application.
Participants will engage through:

.01

Live role-playing scenarios

to simulate real-time crisis response

.02

Case studies

drawn from diverse industries and crisis types

.03

Guided group discussions

to share insights and build cross-functional understanding

.04

Interactive lectures

with multimedia support for key concepts

.05

Tabletop exercises

to test decision-making and coordination

.06

Customizable templates

for planning and communication

Who Should Attend?

This workshop is designed for professionals involved in organizational safety, continuity, and crisis response. Whether you’re leading operations, managing facilities, supporting staff wellbeing, or coordinating communications, this training provides practical strategies for high-stakes situations.

 

Recommended for:

  • Safety and security officers
  • HR and administrative managers
  • Facility and logistics coordinators
  • Project and operations leads
  • Business continuity and risk planners
  • IT and systems support personnel
  • Communications and public affairs teams


Applicable across corporate offices, warehouses, healthcare settings, construction sites, educational institutions, hospitality venues, and remote field operations, the course is fully customizable to reflect your organization’s specific risks, roles, and response protocols. Whether you’re preparing for IT disruptions, natural disasters, or reputational threats, this training adapts to your operational realities and team dynamics.

Duration: 2 Days

Real Feedbacks From Our Clients

Marshal training trainers are extremely helpful and knowledgeable. They led us through the course objectives and made sure we had a full understanding. They always keep the course interesting the entire way through and are always a joy to learn from. Thank you also, Karen, for assisting and arranging all our training requirements.

- Shekinah Pama

We have been using the MFSTC services for the last few years and believe they are one of the best supplier in the market. They have a professional team that provides you effective solution for your business needs in a prompt manner.

Their trainers are well qualified and carry out engaging and practical based trainings which is required to meet the industry standards.

We highly recommend recommending other customers to use their services.

- Hammad Amin

We’ve been working with Marshal Training since 2018 and have always been impressed by their professionalism and training quality. Their programs—like Confined Space, First Aid, Fire Fighting, and H2S—have greatly improved safety and compliance across our teams. The trainers are knowledgeable and communicate effectively with our diverse workforce. A special thanks to Ms. Karen Angeles for her continued support, responsiveness, and smooth coordination. We truly value this partnership.

- Renny Thomas

I recently completed the online scaffolding training with Marshal, and I was thoroughly impressed. The course was clear, professional, and straight to the point, covering all the essential topics without any unnecessary fluff. Marshal’s team demonstrated a high level of expertise and professionalism throughout. I would definitely recommend this training to anyone looking to strengthen their
knowledge and skills in scaffolding safety and best practices.

- Christo Du Toit

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